Terms & Conditions
No-one likes small print (we don’t!) so we’ve tried to make these Ts&Cs as user friendly and clear as possible. These Ts&Cs will apply to any contract between us for the sale of products to you online or by the telephone. Please read these carefully and make sure you understand them, before ordering any products from our site.
By reading on, we hope that you will find all the information you need to understand the process on our website or if you chose to make an order by telephone, from ordering right through to how we get the products you’ve ordered delivered to you.
From time to time, we may need to change these Ts&Cs, so please check for the most up to date version every time you visit our website. You may find it useful to print a copy or save them to your computer for future reference.
Ways to buy and our contract with you
Purchases made online
We hope you enjoy browsing our website and selecting your products.
When you have finished placing products in your Basket, you will have the opportunity to check your order. Don’t worry if the Basket isn’t correct, you can change the contents of the Basket at any time before pressing “place your order” on the last order page.
Once you have been through the online checkout and placed your order by pressing the “place your order” button, you will be shown an Order Number along with a list of the products that you have ordered. Shortly after, you will receive the first email from us headed “Thank you for your Order” to confirm that we have received your order. We will then send you a second email headed “Your Order has been Shipped” and it’s at this point our contract begins with you. This email will tell you how your order will be delivered to you. If there are any problems with your order, we’ll contact you and let you know.
Provided that your payment has been successful and there are no problems with your order, you will own the products you order at the point they are delivered to your delivery address or if you have selected the “collect in person” option, at the point you collect them from our warehouse.
Purchases made over the telephone
If you prefer, you have the option of phoning us on 0844 88 00 282 and one of our Customer Service team would be pleased to place your order for you. If you have placed an order with us before, we will be able to find your details on our system so you won’t have to repeat your details again. If it is the first time you have placed an order with us, we will ask you for your name, address, contact number and email address details (if applicable). When we have taken the details of the products you wish to purchase, we will explain the relevant delivery options available and how much each one costs. After taking payment, we will give you an order number (which will also be emailed to you if your email address is registered with us).
If you are collecting your item from our warehouse, please let us know when you wish to collect the order. Our opening hours are usually 9:30am until 5:00pm Monday to Friday.
We try to get things right all of the time but very rarely we may make a mistake by publishing inaccurate information on our site (e.g. the price, description or availability of a product you have ordered). If we do, we will hold our hands up and tell you that we’ve made a mistake. We may have to cancel your order at any time up to the point we send you the products, even if you have received a ‘Thank you for your Order’ email from us.
If we discover an error in the price of the products you have ordered we will contact you to give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided after 5 working days during the order process, we may cancel the order and notify you in writing.
If we cancel your order, we’ll make sure that you receive a full refund including any delivery charges.
Sometimes things happen which are outside of our control such as adverse weather or an incident involving one of our delivery couriers which may mean we are unable to deliver, or are delayed from delivering any product you have ordered from us. If this happens then:
- we will contact you as soon as possible to tell you; and
- our timescales for delivering your product will need to be extended for the duration of the event. When the event is over, we will arrange a new delivery date with you and if necessary refund any delivery charges (for example, where you have paid for next day delivery).
You may only purchase products from our site if you are at least 18 years old.
The small print — Sorry, we do have to tell you some information by law!
This site is owned by The Home Fusion Company a registered partnership in England and Wales. Registered Office:
Unit C4, Ford Airfield Industrial Estate
(“The Home Fusion Company”, “Home Fusion”, “THFCo”, “we”, “our” or “us”). Our VAT number is 122 9331 37.
To contact us, please see our Contact Us page.
Nothing in these terms and conditions shall limit or exclude our liability to you for things which we cannot, by law, limit or exclude. In particular, nothing in these Ts&Cs means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or subcontractors is limited.
You do not have permission to reproduce, modify, copy or distribute our content for commercial purposes without written permission from us. No licence is granted to use any of our trademarks.
All images are to the best of our knowledge a fair reflection, but we cannot guarantee the appearance and/or colours of products shown exactly replicate the appearance and/or colours of the physical products. All sizes and measurements given are approximate, but we try to make them as accurate as possible. All stock is subject to availability. We will inform you by email as soon as possible if the product you have ordered is not available and we will not process your order if made.
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs in these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
These Ts&Cs are only in the English language.
These terms and conditions, and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
- All products are offered subject to availability and while stocks last. The stated price for each product does not include the cost of delivery, which will be charged in addition (unless otherwise stated). Full delivery details and charges can be found on our website(s). Please note we reserve the right to withdraw or amend the terms of any offer or the price at any time without further notice.
- If you are taking advantage of a free delivery offer, please note the standard cost of delivery will be shown in your price basket until you proceed to checkout where it will then be deducted.
- Our free delivery offers applies to deliveries within Mainland United Kingdom only.
- Please direct all queries in connection with this email or our website to our customer services team on 0844 8800 282 or email on firstname.lastname@example.org
- The emails have been sent by The Home Fusion Company: Unit C4, Ford Airfield Industrial Estate, Ford, Arundel, West Sussex, BN18 0HY